Where can the orders be shipped to?
For seamless and expedited shipping, we focus solely on serving customers within the United States. While we’re thrilled to have you here, we regret to inform you that we do not cater to international orders now. Thank you for supporting our domestic operations, and we hope to deliver an exceptional experience for you.
How long will it take to deliver my package?
Our store’s order processing time ranges from 1 to 2 business days. Our order cut-off time is 5:00 PM (MST), Monday through Friday. Orders purchased after 5:00 PM (MST) on Friday will be processed and shipped in the following business days (postponed for holidays).
Suppose the order processing time is longer than 10 business days without special notes. In that case, we have two processing options; one is to refund directly without shipping, and the other is to arrange a shipment as soon as possible and offer a $5 coupon as compensation.
We currently only provide DHL Express for all orders, which will take about 2-5 business days. Therefore, the delivery time is generally 3 to 7 business days.
Note: Please check whether the receiving information is correct before paying for the order, and it cannot be changed after delivery.
Who will pay for shipping?
We only support DHL Express now and can ship orders over $249.99 (include) to you for free. If the orders are less than $249.99, we will charge you $15.99 as freight.
Who will be responsible for sales tax？
Customers are not responsible for any taxes, and the merchant bears all taxes.
How do I track my order?
Please contact customer service for order information after delivery.
What if I don’t receive the products for a long time?
Please first confirm whether your receiving information is filled in correctly. If the receiving information is incorrect, please be responsible for it yourself. If the receiving information is correct and you still have not received the product more than 60 natural days after shipping, you can choose to get a refund or have the product reshipped.
What if the products are lost in transit?
While we cannot be responsible for packages lost or damaged in transit, we will do our best to assist you in resolving the issue. Please get in touch with us at +(1)(857) 832-1487 or info@cushyfurnstore.com with any concerns, and we will work with the carrier to resolve the issue.
Note: We are not responsible for incorrect shipping information provided by the customer. Please ensure that your shipping address is correct before submitting your order.
Get in touch
If you have any inquiries regarding this policy, don’t hesitate to reach out to our customer service team at +(1)(857) 832-1487.
